Support Center
Frequently Asked Questions
Everything you need to know about ordering SKF & NTN bearings, logistics, qualifications, payment and after-sales support.
Most Asked
Top Questions
Q
Are your SKF and NTN bearings 100% genuine and officially authorized?
Yes. Shandong Yoko Bearing Co., Ltd. is an officially authorized distributor of both SKF and NTN. All products are sourced directly from the manufacturers' official supply chains and come with full original packaging, certificates of conformity and traceable batch codes. We do not source from gray-market or third-party channels.
Q
What is the minimum order quantity (MOQ)?
There is no strict MOQ for standard catalog models -- even single-piece sample orders are accepted. For OEM customization or private-label packaging, a minimum run typically starts at 500 pcs per model; our sales team will confirm exact quantities based on your specs.
Q
How long does delivery take and which shipping methods are available?
For in-stock items, orders are dispatched within 1-3 business days. Estimated transit times: SKF 7-15 days, NTN 5-12 days depending on destination. We ship via DHL, FedEx, UPS, sea freight (FCL/LCL) and air freight. Express options are available for urgent orders. Full tracking information is provided upon shipment.
Q
Can you help me choose between SKF and NTN for my application?
Absolutely. Our engineers provide cross-brand selection guidance at no charge. Share your application details (load, speed, temperature, environment) and target budget -- we'll recommend the optimal model and brand, and can provide direct cross-reference tables between SKF and NTN part numbers.
Category 01
Ordering
Q
How do I place an order?
You can place an order by submitting the inquiry form on our website, emailing receiving@yokobearings.com, or contacting us via WhatsApp at +86 186 1520 2650. Provide the bearing model number, quantity, preferred brand and delivery destination -- we'll send a formal quotation within 24 hours.
Q
Do you support mixed SKF + NTN orders in a single shipment?
Yes. As an authorized distributor of both brands, we can consolidate SKF and NTN items into a single shipment with one commercial invoice and packing list, simplifying your import process. This is especially useful for mixed-brand OEM projects.
Q
Can I order OEM custom-packaged bearings with my brand name?
Yes, we offer flexible OEM customization including branded packaging, custom labeling and spec-specific configurations. Please contact our sales team with your branding requirements, target volume and timeline. A dedicated OEM agreement will be drafted.
Q
How do I know if a specific model is in stock?
We maintain sufficient stock of hot-selling SKF and NTN models. Simply send us the part number(s) via email or WhatsApp and we'll confirm availability and lead time within a few hours during business days.
Category 02
Logistics & Shipping
Q
Which countries do you ship to?
We ship to 50+ countries worldwide, with key markets in Southeast Asia, Europe, North America, the Middle East and Belt & Road regions. If you are unsure whether we serve your country, contact us and we'll confirm within one business day.
Q
What trade terms (Incoterms) do you support?
We support EXW, FOB, CIF, DAP and DDP terms. The most common option for international buyers is FOB Qingdao/Tianjin or CIF destination port. DDP is available for select regions. Please specify your preferred Incoterm when requesting a quotation.
Q
Do you provide full export documentation?
Yes. We provide a complete set of export documents including commercial invoice, packing list, bill of lading / airway bill, certificate of origin, and inspection certificate. Additional documents (e.g. Form E for ASEAN, EUR.1 for EU) can be arranged upon request.
Q
How can I track my shipment after dispatch?
Once your order ships, we'll send you the tracking number and carrier details via email. You can track in real time on the carrier's website (DHL, FedEx, UPS, etc.). For sea freight, we provide the B/L number and vessel information. Contact us anytime for shipment status updates.
Category 03
After-Sales & Quality
Q
What is your return and replacement policy?
If products are found to be defective or non-conforming upon receipt, please notify us within 7 days of delivery with photos and batch codes. We will arrange a replacement or credit note promptly. Returns due to ordering errors are handled case-by-case; restocking fees may apply.
Q
How do I verify the authenticity of bearings I receive?
Each bearing ships with its original manufacturer packaging, holographic seals and traceable batch codes. You can verify authenticity using SKF's or NTN's official anti-counterfeiting tools on their respective websites. We also provide a certificate of conformity with every order upon request.
Q
Do you offer technical support for bearing selection and installation?
Yes. Our engineering team can assist with bearing selection, cross-reference, load calculations and installation recommendations. For complex applications, we can coordinate with SKF or NTN technical representatives. Reach us via email or WhatsApp for support.
Q
What quality management system do you operate under?
We operate under a unified ISO 9001 certified quality management system covering procurement, warehousing, inspection and dispatch. Every shipment undergoes incoming inspection and outgoing verification before dispatch.
Category 04
Qualification & Certification
Q
Can you provide proof of your authorized distributor status?
Yes. We can provide official authorization letters from both SKF and NTN upon request. These documents confirm our status as an authorized distributor and can be used for your procurement compliance records or import documentation.
Q
What certifications does your company hold?
Shandong Yoko Bearing Co., Ltd. holds ISO 9001 QMS certification, SKF official authorized distributor certificate, and NTN official authorized distributor certificate. Copies of all certificates are available upon request for due diligence or tender submissions.
Q
Are you registered in the Jinan Free Trade Zone?
Yes. We are officially registered in the Jinan Area of China (Shandong) Pilot Free Trade Zone. This enables preferential trade policies, streamlined customs procedures and competitive pricing for international buyers.
Category 05
Payment
Q
What payment methods do you accept?
We accept T/T (bank wire transfer), L/C (letter of credit), Western Union and PayPal for smaller orders. T/T is the most common method for international B2B transactions. Please contact us to confirm the best option for your region and order size.
Q
What are the standard payment terms?
Standard terms are 30% deposit upon order confirmation, 70% balance before shipment. For long-term partners with established credit, we may offer net-30 or other arrangements. L/C at sight is accepted for large orders above a certain threshold.
Q
In which currencies can I pay?
We primarily invoice in USD (US Dollars). EUR and CNY are also accepted for select arrangements. Please mention your preferred currency when requesting a quotation and we will accommodate where possible.
Q
Is it safe to make an international wire transfer to you?
Yes. We are a registered legal entity in China's Pilot Free Trade Zone with verifiable business credentials. We recommend always confirming our bank account details directly via our official email before making any transfer, and never acting on account details received from unofficial channels.
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